Masks, social distancing make communication harder for those with hearing loss

Masks, social distancing make communication harder for those with hearing loss

Face shields, masks with clear centre marketed to help people who rely on lip reading

For people in the deaf or hard of hearing communities the pandemic has created additional challenges for communication.

Alexandria McGarva, who is hard of hearing, has stopped going to public places she’s unfamiliar with because of the additional struggles created by social distancing and wearing a mask.

McGarva, who is also the director of the young adult network for the Canadian Hard of Hearing Association, can only hear people from about a metre away, so keeping the six feet between her and other people as mandated by social distancing regulations makes communicating even more “anxiety-inducing.”

READ ALSO: BC Ferries passengers must now bring masks, face coverings for longer trips

“[While in the grocery store lineup] I kept dropping stuff and another customer said something and I couldn’t understand,” she says, adding that she could only use the top half of the other customer’s face to try to decipher what was said. “I was like I think she’s laughing or said a funny joke, so we laughed together but I have no idea what she said.”

Victoria Audiologist Edward Storzer in the Island Deaf and Hard of Hearing clinic sitting outside the sound booth. Plexiglas separates him from clients and he wears a shield so clients can see his full face during their appointment. (Provided by Kristi Falconer)                                Victoria Audiologist Edward Storzer in the Island Deaf and Hard of Hearing clinic sitting outside the sound booth. Plexiglas separates him from clients and he wears a shield so clients can see his full face during their appointment. (Provided by Kristi Falconer)

Victoria Audiologist Edward Storzer in the Island Deaf and Hard of Hearing clinic sitting outside the sound booth. Plexiglas separates him from clients and he wears a shield so clients can see his full face during their appointment. (Provided by Kristi Falconer)
Victoria Audiologist Edward Storzer in the Island Deaf and Hard of Hearing clinic sitting outside the sound booth. Plexiglas separates him from clients and he wears a shield so clients can see his full face during their appointment. (Provided by Kristi Falconer)

Kristi Falconer, communications manager for the Island Deaf and Hard of Hearing Centre, says there are a few solutions to the issue.

“Things like the shields that are all clear … those are ideal,” she says, adding that’s what staff at IDHHC wear. “That allows the individual to be able to see the mouth, see the whole facial expressions and be able to get that communication that they need to be able to piece together spoken word.”

READ ALSO: Dispose of your face masks safely, top doctor urges Canadians

Another option being marketed are masks that have a clear plastic cover over the mouth so people can lip read.

McGarva has mixed opinions about those but thinks it’s a step in the right direction.

“Lipreading is only a small aspect of what I do to understand what I hear, most is reading the rest of the face,” she says. “… Things like how big the mask window is, glare, how crumpled it is and how much fabric blocks the face affects my perspective – the less fabric, the bigger the window, the better.”

McGarva hopes businesses especially take her message to heart because “you really only get one chance.” She says one of the main reasons she goes to a limited number of places because she feels like the staff at said places have the”patients to communicate with her.”

“It’s important for businesses to not over think things and for staff to relax and not show frustration,” she says, adding that her colleague at the Association put together a letter to business owners with a number of suggestions on how to be more accessible.


 

Do you have something to add to this story, or something else we should report on? Email:
kendra.crighton@blackpress.ca. Follow us on Instagram.  
Like us on Facebook and follow us on Twitter.

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

This Dec. 2, 2020, file photo provided by Johnson & Johnson shows vials of the COVID-19 vaccine in the United States. (Johnson & Johnson via AP)
Interior Health notes 80 new COVID-19 cases over the weekend

108 people in the region have died from the virus

Cottonwoods Care Home in Kelowna. (Google Maps)
New COVID-19 outbreak at Kelowna care home includes fully vaccinated seniors: Henry

Two staff and 10 residents tested positive at Cottonwoods Care Centre

A render of the proposed expansion at Kelowna Christian School. (City of Kelowna)
City council backs major Kelowna Christian School expansion

The proposal will now go to the Agricultural Land Commission

Vernon’s Jim Cotter and Team B.C. defeated the Yukon 9-2 for their first win Monday, March 8, at the 2021 Tim Hortons Brier Canadian men’s curling championship in Calgary. (Black Press - file photo)
B.C. picks up first win at Brier

Steve Laycock and teammates cruise past the Yukon 9-2 Monday at the Calgary bubble

Kelowna RCMP are looking to identify this man, who was involved in an attempted robbery in Rutland. (Kelowna RCMP)
Kelowna RCMP searchng for attempted robbery suspect

The incident happened in the 800-block of Rutland Road North

Five Kelowna writers are featured in an anthology that launched in time for International Women's Day. (Twila Amato - Black Press Media)
International Women’s Day: Book exploring fears features Kelowna writers

The book has launched in time for International Women’s Day

Montreal Canadiens right wing Paul Byron (41) fights for control of the puck with Vancouver Canucks defenceman Quinn Hughes (43) during first period NHL action in Vancouver, Monday, March 8, 2021. THE CANADIAN PRESS/Jonathan Hayward
Captain Clutch: Horvat nets shootout winner as Canucks edge Habs 2-1

Vancouver, Montreal tangle again on Wednesday

A special committee has been appointed to look at reforming B.C.’s police act and is inviting the public to make submissions until April 30, 2021. (Black Press media file)
Have thoughts on B.C.’s review of the provincial Police Act?

Submissions will be accepted until April 30

Susan Kootnekoff is the founder of Inspire Law, an Okanagan based-law practice, and provides Kelowna Capital News with weekly stories from the world of local, national and international law. (Contributed)
Kootnekoff: Royal Dismissal

Susan Kootnekoff is the founder of Inspire Law, her diverse legal career spans over 20 years

Join Black Press Media and Do Some Good
Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Excerpts from a conversation between Bria Fisher and the fake truLOCAL job. Fisher had signed a job agreement and was prepared to start work for what she thought was truLOCAL before she learned it was a scam. (Contributed)
B.C. woman warning others after losing $3,000 in job scam

Bria Fisher was hired by what she thought was a Canadian company, only to be out thousands

Provincial health officer Dr. Bonnie Henry and Health Minister Adrian Dix provide a regular update on the COVID-19 situation, B.C. legislature, March 2, 2020. (B.C. government)
B.C.’s COVID-19 cases: 545 Saturday, 532 Sunday, 385 Monday

Focus on Prince Rupert, Lower Mainland large workplaces

Rising accident rates and payout costs have contributed to billion-dollar deficits at ICBC. (Comox Valley Record)
B.C. appealing decision keeping ICBC injury cases in court

David Eby vows to ‘clip wings’ of personal injury lawyers

Most Read